Heart Organization Co., Ltd. is deeply aware that the personal information of our customers is important for maintaining their privacy in implementing our WEB service business and convention business. When handling the personal information during the course of our business operations, we respect our customers and live up to meet expectations and trust of our customers towards our company by having all directors and employees comply with the laws of Japan as well as internal company regulations stipulated to safeguard the personal information, maintaining a secure environment within our company and striving to appropriately protect the personal information.
Acquisition, use and provision of personal information;
We shall identify the purpose of using personal information within the scope of our business operations and obtain, use, and provide such information in an ethical and proper manner to the extent necessary to achieve the purpose.
Compliance with laws, regulations and norms;
We comply with all laws, regulations, guidelines established by the government, other norms and social rules regarding the protection of personal information, and we strive to appropriately protect personal information.
Appropriate management of personal information;
We fully understand the dangers of unauthorized access, loss, destruction, alteration or inappropriate dissemination of personal information we deal with and implement reasonable safety measures, and when a problem has occurred, we take an appropriate corrective action. For appropriate procedures when managing personal information, we will establish separate regulations.
Responding to inquiries;
We properly respond to inquiries about personal information we deal with, such as disclosure, correction, suspension of use, complaints or consultation from the individual identified by the personal information.
We establish management regulations and management systems regarding protection of personal information, thoroughly implement them with all directors and employees, periodically review them, and strive for the continual improvement.
Established on June 1, 2017
Sugawara Toshiko President, Heart Organization, Co., Ltd.
<Contact regarding personal information protection>
Contact regarding personal information
Yusuke Taketomi Manager of Personal Information Protection
Personal Information our company deals with
Our company strives to safeguard personal information based on the "Personal Information Protection Policy". We hereby notify you as follows with respect to personal information we collect or retain for our business purposes.
(1) Name of the administrator managing personal information
Heart Organization Co., Ltd.
(2) Method for collecting personal information
Our company will not acquire personal information through improper means. Also, unless prescribed by law, rule or regulation, we will notify or publicize the purposes for using personal information and will use such information within these limits. In addition, we will automatically collect access information acquired with cookie or web beacon technology for the purpose of better customer service and for the purpose of advertisement distribution, promotion, sales, development of new services, etc., which are related to our products. If you disable cookies by modifying your browser, you may not be able to use some of our services.
(3) Purposes for using personal information
The purposes for using personal information our company handles in our business operations are as follows;
① Personal information to be disclosed
|Kinds of personal information||Purposes of use|
|Business partners' information||Used for business administration, various contacts, billing, payment management, service/service improvement, advertisement/publicity/marketing|
|Employees' information||Used for operations related to employee management (Operation, labor, and personnel management, salary operation, welfare operation, etc.)|
|Job seekers' information||Used for operations related to recruitment (Providing information on recruitment, screening for hiring and contacting regarding recruiting operation.)|
|Retirees’ information||Used for corresponding to retirees and responding from retires|
|Contact person’s information||Used for inquires|
|Individual or his/her agent’s information (when being requested for disclosure and others)||Used for responding to requests for disclosure and others|
We will individually inform other purposes of use in writing.
② Personal Information to be non-disclosed
|Kinds of personal information||Purposes of use|
|JPersonal Information acquired in entrusted business||Used for contracts or communications related to the contracts, performing entrusted operations and aftercare operations, the system development of personal information protection, etc|
|JInformation acquired from recruitment websites||Used for decision or notification of success or failure in the recruitment application|
③ Purposes based on attributes
|Kinds of personal information||Purposes of use|
|Personal information of healthcare professionals and related medical companies who will use our services||Creating a service account provided by our company, Contacting healthcare professionals and related medical companies from us, Used for authentication information, etc. when cooperating with other company's services, Organizing and managing academic meetings for universities and research institutions, Collaboration between doctors for educating each other, etc, Other purposes to be needed to provide our company’s services, Purposes for future and next generation-medical education, and the dissemination and development of medical technology in addition to the medical education, or For the system improvement of our company’s service, maintenance operations, planning and designing of new services by statistically compiling and analyzing the trends of use of our service by doctors, For advertisement, publicity, and marketing accompanying new service provision, For the payment management of professional advice and guidance, Purposes that will be individually informed in writing.|
|Patient's personal information acquired through medical professionals||For the system improvement of our company’s services and maintenance operation, In the services provided by our company, used for doctors and medical professionals who organize and manage conferences, for doctor's case studies, education, learning, etc. in universities, research institutions, etc., For future and next generation-medical education, and for the necessary operations for the dissemination and development of medical technology in addition to medical education, For the system improvement of our company’s service, maintenance operations, planning and designing of new services by statistically compiling and analyzing the trends of use of our service by doctors, For creating a database that can efficiently implement education, dissemination and development of future medical technology, For the system development of personal information protection, Purposes that will be individually informed in writing.|
(4) Contact of inquiry regarding personal information
If you have any complaints, consultation and inquiries regarding personal information including personal information to be disclosed, please contact “Contact for Complaints, Consultation and Inquiries” shown below. The name of the organization and, offer destination of complaints resolved
(5)Storage period of personal information
In order to protect personal information of our users, we will retain the personal information for 7 years after achieving the purpose of use of personal information, then delete or anonymize the said information according to applicable law.
(6) The name of authorized personal information protection organization, and offer destination of complaints resolved
PrivacyMark Promotion Center, JIPDEC
Address: 2F, Roppongi First Building, 9-9 Roppongi 1-chome, Minato-ku Tokyo,
(7) Procedure for requests for disclosure and others
Our company will quickly respond to requests for disclosure and others from the individual identified by personal information such as notification of purposes of use, disclosure, content revision, additions, and deletions, termination of use, deletions and stoppage of provision to a third party. We will promptly correspond within a reasonable period and measure after verifying the identity of the individual or his/her agent making the request.
(8) Method and Contact for requests for disclosure and others
For requests for disclosure and others regarding the personal information by the individual identified by the personal information, please see the Contact shown below. If you contact us, we will send you a designated form, "Personal Information Disclosure Request" by postal mail or fax, e-mail, etc. Please fill out the form and send it back to us with the required documents by postal mail. (The postal fee shall be borne by the disclosure requester.)
We will correspond by document after verifying the identity of the individual (or his/her agent). We may be unable to respond to requests for disclosure and others by other methods.
(9)Information provision for EU users
When processing personal information of "EU users" who are living within the European Union and using our company’s services, EU General Data Protection Regulation ("GDPR") will be applied. We are providing information on the rights of EU users and our responsibilities based on the said regulations as follows:
1. Rights of EU users
EU users will have the following rights regarding the handling of their personal information conducted by our company. For the exercise of these rights, please see the contact below. Users outside the EU can also request explanations, corrections, deletions or delivery of copies regarding their own personal information.
a. Explanations and delivery of copies regarding personal information of users (EU users and users outside EU)
The user reserves the right to request an explanation regarding the user’s personal information possessed by our company and an explanation regarding how to use the said information. In addition to the mentioned above, when we collect the users’ personal information based on their consent, or we collect the personal information, which is necessary to provide services requested by the users, the users shall reserve the right to receive copies of the said information that we collected regarding the users.
When the user believes the user’s personal information possessed by our company is inaccurate, the user reserves the right to request a correction of his/her personal information. The user can make the following requests by inquiring to the contact mentioned below.
- Description request of personal information collected by our company and how our company use the personal information.
- Delivery request of copies of personal information collected by our company.
- When the user’s personal information possessed by our company is inaccurate, he/she can request a correction of the information.
Our company will retain that information as long as users maintain their accounts. In addition, users can request deletion of their accounts at any time. Please see the contact below for the inquiry.
d. Allegation for appeals and complaints
The EU users reserve the right to appeal regarding their personal information processing conducted by our company. Even if the appeal has been filed, our company shall continue to process the user’s information to the extent permitted by the general data protection regulation (GDPR). In addition to the mentioned above, the EU users reserve the right to file their appeals to the Data Protection Agencyregarding the said information processing conducted by our company.
2. Basis of processing
GDPR requires companies that process personal information of EU users to process it based on specific legal basis. Our company will process the information of EU users based on the basis that are established under GDPR. The users can revoke the consent at any time. If an EU user cancels the consent, the user will be unable to use the service (or function).
In addition to the mentioned above, we may collect personal information of users through arbitrary questionnaires. The user's response to such a questionnaire will be collected based on consent and will be deleted when it is no longer needed for the collected purpose.
|Name of contact||Contact of inquiry regarding personal information|
Revision June 1, 2017
Revision March 29, 2018
Revision September 28, 2018