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FAQ

  • No. e-casebook can be used free of charge. However, there are situations in which a fee will be charged to use the forum. For more details about fees, how to join, and payment methods, please view the information on each forum.

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  • When completing the registration procedure for your account on e-casebook, if you do not receive an email despite there being no mistake in your email address, there is a possibility that the email from e-casebook has been recognized as spam mail. We apologize for the trouble, but please check whether the email has been filtered into your spam email folder.If your problem is still not solved, please contact customer support.

  • To change the information, please follow the steps below.

    1. Log into e-casebook with the account belonging to the email address that you want to change
    2. Click on your name on the top right corner of the screen
    3. Click "My Profile"
    4. Click the "Edit" button on the top right corner of the screen
    5. Enter the contents that you want to change and click the "Submit" button
  • To change the card information, please follow the steps below.

    1. Log into e-casebook with the account with the card information that you want to change
    2. Click on your name on the top right corner of the screen
    3. Click "My Profile"
    4. Click the "EDIT CREDIT CARD" button on the top right corner of the screen and click "edit information" for the appropriate card
    5. Enter the contents that you want to change and click the "Confirm" button
    6. Check the contents and click the "Send" button
  • To change the frequency of receiving notification emails, please follow the steps below.

    1. Log into e-casebook with the account belonging to the email address that you want to change
    2. Click on your name on the top right corner of the screen
    3. Click "My Profile"
    4. Click on the "Edit" button on the top right corner of the screen and change the frequency of receiving emails through "comment notification emails" at the bottom of the screen
    5. Enter the contents that you want to change and click the "Submit" button
  • To change your password, please follow the steps below.

    1. Log into e-casebook with the account with the password that you want to change
    2. Click on your name on the top right corner of the screen
    3. Click "My Profile"
    4. Click the "CHANGE PASSWORD" button on the top right corner of the screen
    5. Change the password
  • Please contact customer support. When doing so, you might be asked for your email address, name, date of birth, affiliated hospital, group, facility, and so on.

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  • Please contact customer support.

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If you are unable to find the answer to your question, please contact us from here. Our customer service representative will contact you accordingly.