FAQ

FAQ

• Does it cost anything to use e-casebook?

  No. e-casebook can be used free of charge.
  However, there are situations in which a fee will be charged to use the forum. For more details about fees, how to join, and payment methods, please view the information on each forum.

  > Forum index

• What should I do if I do not receive the registration confirmation email for my account on e-casebook?

  When completing the registration procedure for your account on e-casebook, if you do not receive an email despite there being no mistake in your email address, there is a possibility that the email from e-casebook has been recognized as spam mail.
  We apologize for the trouble, but please check whether the email has been filtered into your spam email folder.If your problem is still not solved, please contact customer support.

• What should I do if I want to change the information that I registered with (e.g. email address, affiliated hospital, group, facility, etc.)?

  To change the information, please follow the steps below.

  1. Log into e-casebook with the account belonging to the email address that you want to change
  2. Click on your name on the top right corner of the screen
  3. Click "My Profile"
  4. Click the "EDIT PROFILE" button on the top right corner of the screen
  5. Enter the contents that you want to change and click the "SUBMIT" button
• What should I do if I want to change the card information that I registered?

  To change the card information, please follow the steps below.

  1. Log into e-casebook with the account with the card information that you want to change
  2. Click on your name on the top right corner of the screen
  3. Click "My Profile"
  4. Click the "CREDIT CARD MANAGEMENT" button on the top right corner of the screen and click "edit information" for the appropriate card
  5. Enter the contents that you want to change and click the "Confirm" button
  6. Check the contents and click the "Send" button
• What should I do if I want to change the frequency of receiving notification emails that are delivered for every comment?

  To change the frequency of receiving notification emails, please follow the steps below.

  1. Log into e-casebook with the account belonging to the email address that you want to change
  2. Click on your name on the top right corner of the screen
  3. Click "My Profile"
  4. Click on the "EDIT PROFILE" button on the top right corner of the screen and change the frequency of receiving emails through "comment notification emails" at the bottom of the screen
  5. Enter the contents that you want to change and click the "SUBMIT" button
• What should I do if I want to change my password?

  To change your password, please follow the steps below.

  1. Log into e-casebook with the account with the password that you want to change
  2. Click on your name on the top right corner of the screen
  3. Click "My Profile"
  4. Click the "CHANGE PASSWORD" button on the top right corner of the screen
  5. Change the password
• What should I do if I forgot my ID?

  Please contact customer support.
  When doing so, you might be asked for your email address, name, date of birth, affiliated hospital, group, facility, and so on.

  > Contact us

• What should I do if I want to cancel forum membership?

  To cancel your forum subscription, please follow the steps below.

  1. Log into e-casebook
  2. Visit your forum top page
  3. Select the About tab
  4. On the right, click "FINISH CANCELLATION".
• What should I do if I want to delete my e-casebook account (stop using e-casebook)?

  Please contact customer support.

  > Contact us

• I can not play the movie.

  If you can not play the movie, please try the following.

  • If you have many browser tabs open, try to close most of them except the one you’re using for e-casebook.
  • Reload the page.
  • Restart your browser.
  • Clear your browser cache.
  • Restart your computer.
  • Restart your router or modem.
  • Try on another network.
    (Recommended line speed: A stable line capable of maintaining a speed of 5 Mbps or higher downstream.)

  *For Windows 7 users
  e-casebook supports Windows 8.1 and later. It may not play in Internet Explorer on Windows 7.

  > System Requirements

• What is the system requirements for using e-casebook?

  The operating environment is as follows.
  Windows 8.1 or later
  (Internet Explorer 11 + Google Chrome Latest, Firefox Latest, Edge Latest)
  macOS 10.11 or later
  (Safari, Google Chrome, Firefox)
  iOS 10 or later
  (Latest version of Safari)
  Android 5 or later
  (Latest version of Google Chrome)

  *Internet Explorer may malfunction depending on your operating environment and settings.
  In that case, please try using another browser.