FAQ

FAQ

• How do I get a receipt or certificate of participation when I attend a paid conference?

  Please follow the steps below to issue receipts and certificates of participation.

  1. Access the appropriate conference page.
  2. Log into e-casebook.
  3. Click “2021.◯.◯（参加費分）を発⾏する” in the “領収書の発⾏” field.
  4. Click “参加証を発⾏する” in the “参加証の発⾏” field.

  *Receipts and certificates will be addressed to the name and organization registered on the e-casebook.

  Please check your registration information before issuing (reissue is not possible)

  > Account Information
• Does it cost anything to use e-casebook?

  No. e-casebook can be used free of charge.
  However, there are situations in which a fee will be charged to use the forum. For more details about fees, how to join, and payment methods, please view the information on each forum.

  > Forum index

• What is "Time Shift Viewing"

  "Time Shift Viewing" is a function that allows you to view the distributed video from anywhere you like when you access it during LIVE distribution.

  *There is a case that "Time Shift Viewing" does not work well in full screen state on iPhone. In this case, try the following.

  1. Stops playback and cancels the full-screen status.
  2. Use the bar at the bottom of the movie to adjust the playback start position while the movie is stopped.
  3. Playback "Time Shift Viewing" from the selected location to full screen.
• Can medical personnel who are not medical doctors register and use e-casebook?

  Yes. Medical personnel who are not medical doctors can register and use it.
  However, in principle, it is a service for doctors, so there are some restrictions.
  

  • Live and video viewing is limited depending on the content.
  • There is no limit to your participation in the forum, but approval is at the discretion of the Chairperson.

  Example of viewable content

  > OLAP
  > JPIC

• What should I do if I want to change the registration information(e.g. email address, affiliated hospital, group, facility, etc.)?

  To change the information, please follow the steps below.

  1. Log in to e-casebook with the account registered the information that you want to change.
  2. Click on your name on the top right corner of the page.
  3. Click "My Profile".
  4. Enter what you want to change.
  5. Click the "Update" button at the bottom of the form.
• What is the system requirements for using e-casebook?

  The operating environment is as follows.
  Windows 8.1 or later
  (Internet Explorer 11 + Google Chrome Latest, Firefox Latest, Edge Latest)
  macOS 10.14 or later
  (Safari, Google Chrome, Firefox)
  iOS 11 or later
  (Latest version of Safari)
  Android 8 or later
  (Latest version of Google Chrome)

  *Internet Explorer may malfunction depending on your operating environment and settings.
  In that case, please try using another browser.

• I can not play the movie.

  If you can not play the movie, please try the following.

  • If you have many browser tabs open, try to close most of them except the one you’re using for e-casebook.
  • Reload the page.
  • Restart your browser.
  • Clear your browser cache.
  • Restart your computer.
  • Restart your router or modem.
  • Try on another network.
    (Recommended line speed: A stable line capable of maintaining a speed of 5 Mbps or higher downstream.)

  *For Windows 7 users
  e-casebook supports Windows 8.1 and later. It may not play in Internet Explorer on Windows 7.

  > System Requirements

  > Time Shift Viewing

• I haven't received "the temporary registration confirmation email" when I made a new account.

  Please check the following if you haven't received the email.

  • Please check the setting of receiving limitation.

    Please allow the reception from the domain "@e-casebook.com".

  • The mail might be in the spam folder.

    Please make sure the email is not in the spam folder or the others.

  • Have you registered your email address correctly?

    Please re-register your account through the registration form or contact us.

  > Contact Us

• What should I do if I want to change the card information that I registered?

  To change the card information, please follow the steps below.

  1. Log in to e-casebook with the account registered the card information that you want to change.
  2. Click on your name on the top right corner of the page.
  3. Click "My Profile".
  4. Click the "Manage Credit Cards" button and click "edit information" of the appropriate card.
  5. Enter what you want to change.
  6. Enter your card number and security code again.
  7. Click the "REGISTER" button.
• What should I do if I want to cancel forum membership?

  To cancel your forum subscription, please follow the steps below.

  1. Log into e-casebook
  2. Visit your forum top page
  3. Select the About tab
  4. On the right, click "FINISH CANCELLATION".
• What should I do if I want to delete my e-casebook account (stop using e-casebook)?

  Please contact customer support.

  > Contact us

• What should I do if I want to change the frequency of receiving notification emails that are delivered for every comment?

  To change the frequency of receiving notification emails, please follow the steps below.

  1. Log in to e-casebook with the account registered the email address that you want to change the frequency of receiving notification emails.
  2. Click on your name on the top right corner of the page.
  3. Click "My Profile".
  4. Change the frequency of receiving emails through "Comment / Case submission Notification email" at the bottom of the form.
  5. Click the "Update" button at the bottom of the form.
• What should I do if I forgot my ID and password?

  Forgot your ID

  Please contact customer support. When you do that, you might be asked for your email address, name, date of birth, affiliated hospital, group, facility, and so on. > Contact Us

  Forgot your password

  1. If you're logged in, log out.
  2. Click on Login on the top right corner of the page.
  3. Click on "Forgot your password" on the screen that opens.
  4. Enter your registered email address.
  5. Click on the "Submit" button
  6. Click on the URL in the email.
  7. Enter a new password on the screen that opens.
  8. Log in with a new password.
• What should I do if I want to change my password?

  To change your password, please follow the steps below.

  1. Log in to e-casebook with the account with the password that you want to change.
  2. Click on your name on the top right corner of the page.
  3. Click "My Profile".
  4. Click the "Change Password" button.
  5. Enter your current and new passwords.
  6. Click the "Change password" button.
• How do I switch the display language?

  e-casebook is available in both Japanese and English.
  To switch the display language, please change the language setting of your browser.